Privacy Policy

Foxly Passport Photo Ltd is committed to protecting the privacy of every user who visits our website or uses our passport photo services. This Privacy Policy explains how we collect, use, store and protect your personal information when you submit passport photos, place an order or contact us through our platform.

1. Information We Collect

We may collect personal information that you provide directly when using our services, including your name, email address, uploaded photographs, order details and delivery address where printed photos are requested. Payment details are processed securely through third-party payment providers and are not stored on our servers.

2. How We Use Your Information

We use the information you provide to process passport photos, deliver completed digital photos by email, arrange printed photo delivery within the United Kingdom and Ireland, respond to customer enquiries and improve the quality of our services. Your information is used only for legitimate business purposes connected with your order and our service operations.

3. Legal Basis for Processing

We process personal information only where there is a lawful basis to do so under applicable data protection laws, including the General Data Protection Regulation (GDPR). This includes processing necessary to perform our services when you submit a passport photo order, processing required to comply with legal obligations and processing based on our legitimate interests in operating and improving our services.

4. Uploaded Photos

Uploaded photographs are used solely for passport photo processing and compliance review based on the selected country and document requirements. We do not claim ownership of your uploaded images. You remain the owner of the photographs you submit to us.

5. Email Communication

Your email address is used to send your processed digital passport photo, provide order updates, respond to support requests and communicate any necessary service-related information. We do not sell or rent your email address to third parties for marketing purposes.

6. Payment Processing

All payments are handled securely through trusted third-party payment providers such as Stripe. We do not store full card details or sensitive payment information on our systems. Payment information is used only for the purpose of completing your transaction.

7. Data Retention

We retain uploaded photos and related order information only for as long as necessary to complete your order, provide customer support and maintain quality control. Submitted photos are stored securely and are automatically deleted within 30 days unless you request earlier deletion or a longer retention period is required by law.

8. Data Sharing

We do not sell, trade or rent your personal information to third parties. Your information may be shared only with trusted service providers where necessary to process payments, deliver emails or arrange printed photo delivery. These providers are expected to handle your information securely and only for the required service purpose.

These service providers may include payment processors, email delivery services and hosting providers necessary for the operation of our services.

9. International Data Transfers

Some service providers we work with may process information outside the United Kingdom or the European Economic Area. Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place to protect personal data in accordance with applicable data protection laws.

10. Data Security

We take reasonable technical and organisational measures to protect your personal information and uploaded photos from unauthorised access, misuse, disclosure, alteration or loss. While we work to protect your data, no method of online transmission or storage can be guaranteed to be completely secure.

11. Third-Party Links

Our website or application may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of any external sites. We recommend reviewing the privacy policies of any third-party websites you visit.

12. Children's Privacy

Our services may be used by parents or legal guardians submitting photographs on behalf of children for passport or identification documents. We do not knowingly collect personal data directly from children without the involvement or consent of a parent or legal guardian.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or operational practices. Any updated version will be published on this page with the latest revision date. We encourage users to review this page periodically.

14. Contact Information

Last updated: March 2026